Back to the basics

SEO is about maximising your search engine positioning. You can Do It Yourself (DIY) or engage a search engine consultant to do the work for you. To save time, another option is to do it yourself with a little assistance from a consultant.

One of the truisms on the Web is that over half of all webpages are not indexed. There are no links to the pages, or the website. If you have a online business, the website is useless if it does not attract visitors.
The key feature and importance of SEO is to make it easy for search engines to understand your site, page by page. That's SEO in a nutshell.
You SEO the site, page by page, to support the next step: SEM.
SEM is the process of making the website and pages visible to search engines and potential customers.
SEO and SEM are part of website optimization, a part of the overall development of a website for business or community information purposes.

Some companies don't need SEM
Some people think so, anyway.
Companies with very well known brand names don't need to market their site to get visitors. Everyone in Australia will type in 'telstra.com' to find the Telstra website. For almost all of the rest of us, we get to squabble with the search engines to be seen.
Some companies will short the queue, expensively, by buying a place on a list called 'Sponsored Links' using PPC advertising. PPC advertising is popular. These links will be in direct competition with the largest companies in their industries for spots on those lists.
And when the PPC campaign stops, the link -and the visitors- stop.
You see, the largest companies know they do need SEM.

There are three important steps for search engine success.
First, the search engine must know of your site.
Second, because most people using the search engines only look at the first or second SERP (Search Engine Results Page). Using the default settings for Google, that means the first 20 listings. Ever notice how many results you get from a search? It's often in the millions.
Third, if you get a page in the top 20 listing, the person has to see what they're looking for.
Actually, you can break down the numbers a little more.

• 40% of searchers will not look past the top 4 listings; another 20% will look to the rest of the first page. That means over half - 60% - won't even look to the second page;
• another 20% or so will look at the second page. It's about the same breakdown there too. Of this 20% of searchers, only 1 in 5 will look past the middle of the page, or 6 listings, on the second page.
• By the end of that second page, only about 1 searcher in 10 is going to see you.
  

If the searcher doesn't see what they're looking for, they'll launch another search.

What if they do find it?
Finding accurate statistics on the behavior of Australians is tough (or expensive.) However, we can get some idea from US statistics (from Coremetrics March 2007)

Samples of Coremetrics’ U.S. benchmark data for March include:

22.41% of visitors left retail sites after viewing one page, while 51.65% got as far as a product page.

Average page views per session was 13.76 and product page views per session 3.78.

The average order included 6.12 items totaling $140.10. The shopping cart abandonment rate was 68.42%.

14.84% of consumers used site search during their visits, resulting in a 5.60% conversion rate and an average order of $151.92.

47.89% of traffic and 67.35% of sales came from visitors who typed in the retailer’s URL or clicked on a bookmark. The typical conversion rate on such “direct load” visits was 3.29%.

Natural search results accounted for 13.35% of visits and 7.83% of sales, producing a conversion rate of 1.66%. Referrals from sites such as affiliate networks and comparison shopping engines accounted for 5.71% of traffic and 1.97% of sales, producing a conversion rate of 1.36%.

What is this stuff telling us?

1. If a visitor (not a searcher any more, hopefully) finds a retail site, one in five will leave. More than half will look at at least one product page.
2. On average, the visitor will look at about 4 times as many product and company information pages than product pages.
3. Once the visitor has figured out what they want, they'll buy 6 items. However, almost 70% of visitors will abandon the shopping cart before completing the purchase.
4. Visitors that are looking for something in particular (using the site search) will buy more often than those just browsing the website, and spend more money.
5. Half of those who came to the site, and 2/3rds (67%) of sales, came from people who typed in the site name.
6. Over twice as many visitors came from natural search results (not PPC) as from affiliate or comparison shopping sites. Nearly 6 times as many visitors who found the site from natural search results bought something compared to affiliate links or comparison shopping sites.

Yeah, I know. I love to play with the numbers. The numbers are the reality of this stuff. They make it manageable.
Take another look.
What those numbers means is people do want to know about the company and the products. They'll go to great lengths to find out, even running the shopping cart and abandoning it to see everything they can.
Those numbers seem to tell us that twice as many people will buy if they find a site in the natural search results as if they type in the name of the site. But that's not the whole story. Three times as many sales and visits came from visitors who typed in the name of the site. That means they've been there before. They know the name of the site.
These are either repeat customers or people who've checked out the company and products.
The time worn adage on the Web is a visitor converts to a customer after 3-5 visits to a website. Guess what? The adage holds pretty well based on those numbers.

The numbers also tell us that about half the visitors won't look past the first page. That starts the old sales numbers game running. To get sales, you have to get visitors.
That note about using site search reminds us to make it easy for the customer to do their job: to buy from you.
And we are back to web design, SEO, and SEM again.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Selling SEO

Image via WikipediaWhen I want to sell SEO to someone, I tend to do it very simply.

I ask them what keywords they think describe their business. Most people intuitively know what a keyword is, and they know what categories in the Yellow Pages apply to their business.
Let's say the answer is: "Tools. I sell mechanics' tools. Garden tools."
I launch a browser, and type "tools" into the Google search box. 1,070,000,000 results. Let's cut that down a bit just for the sake of sanity and reality.
Select 'pages from Australia', and launch the search again.

1. Much better: 345,000.
2. Now 'mechanics tools': 317,000.
3. And 'garden tools': 216,000.

Big numbers, yes. But not as incomprehensible as a billion and change.
Those sites did good SEO. They're listed number 1 through 4 out of 300,000 or so.

Look again at the sites on the screen. There are maybe 5 or so above the fold.
Now, see these guys over here under 'Sponsored Links'? They're paying $4-$6 a click to be on the same page. (A little preparation goes a long ways here..)
Do you remember how much you paid for those test ads we ran about keywords? (A few days can easily cost $100-$200.) That means the Sponsored Links are paying a couple of thousand dollars a month to be on the same page as the sites that did SEO.

You might spend a couple of thousand to get your pages into the top of the natural search results. But they'll stay there for a while. It depends on what you do with the pages. But if they're at the top for a few months, it's gonna take a lot to get them out of position.

And remember, 40% of Australians won't buy from Sponsored Links on principle? That means your SEO dollars are that much more valuable. 60/40 is 1.5. So if you spend $2000, it's worth $3000 - 1.5 times $2000. -thanks to the peculiarities of the Aussie market.
Those guys over there probably know that (pointing to the Sponsored Links), but they're bidding against each other over what's left.
Now if we're really successful, we'll get your site into those positions for particular brands or even popular tools.

It isn't hard numbers, no. But the point usually gets across. The approach is demonstrable and understandable. The customer doesn't have to be a math wiz to figure it out. It also sets some achievable targets for the future.

Spin, Duck, and Dodge
Some of the strategies and tactics out there are pure manipulation.

DON’T DO THIS: Get lost in the details.
Do you think the CEO (or small business owner) wants to hear about meta tags, site architecture, content and link popularity?
Probably not. He or she just wants to hear one thing: How will SEO benefit me? Which brings us to…

DON’T DO THIS: Dodge direct questions.
While “talking points” are a powerful way to stay on
message, make sure you know when to answer a direct question.

I realize this is 'good sales technique', but I'd prefer to give a direct answer to a direct question. If someone has taken the time to learn enough to ask questions, they deserve an answer. I may warn them the answer may have a lot of detail, but if they're willing to hear the full answer, they'll get it.
As much as possible, I'll focus on the benefits. I don't want to wade through the vagaries of site structure and different search engines either. But try explaining the benefits of a heading tag without mentioning the rest of the page structure.
If you want to end up in a situation analogous to spaghetti code, wait til someone has told your prospective customer: "I don't even bother with the keyword or description tags. The search engines ignore it anyway." And then have to explain.

DON’T DO THIS: Focus on to many benefits .
Remember the power of threes: When information comes in three bits, it usually sticks.
Too little and it sounds half-baked, too much and it sounds too good to be true—or your audience will forget your additional points.
Stick with three, high-level and pertinent benefits.

I have to agree with this one. Somehow, I want to know what the person really wants from an SEO campaign. Not only do I want to know, but I want to put those goals down in writing (or email) . Setting goals in writing makes me accountable. Having the goals in writing also avoids my having to hit moving targets, and the horror of all technical projects: scope creep.

Is the goal of the site to sell products? - or a service? -or is it to generate leads?

• If the goal is to sell a service, the site structure is different than if to sell products. For example, the most accessible pages will focus on the service. There will be more pages supporting the sale of the service.
• If the goal is to sell products, then the products should be front and center on the homepage. Services will only be another option amongst the products.
• Generating leads is analogous to branding. If the company name is associated with a service or product (i.e., branded) then the search terms will lead directly to the site. Otherwise, the site should focus on the benefits, and let the benefits to the consumer get the lead.

It's possible to have a site do all three things, of course. One focus will support the others. There may be a lot of pages though.
If the stated goal is to sell a service, and somewhere in the process it changes to selling products, then back to selling the service - the site will just be an unsuccessful mess because it's much harder to hit a moving target.
That's a form of scope creep. If you don't write things down, scope creep can slosh back and forth, increasing then decreasing, to create nothing but dissatisfaction and confusion.

DO THIS: Talk the talk.
Now you have your three key SEO benefits.
The next step is to transform them into “talking points.” Political junkies out there will be very familiar with talking points, and to see them in action is a thing of beauty. No matter what question is thrown at them, they somehow manage to weave back to one of the talking points.

I'm not very big on buzzwords. You know you're getting there when the customer starts picking up the jargon of SEO.
Not just as buzzwords though. - like throwing out "ex dividend" pretending to know all about stocks - but when customers use SEO terms in context to describe what's happening, and why.
It's also a good sign that you're failing to get the point across if your customer hasn't picked up the basic terms, too. You're missing something in the communication. It's time to regroup and rethink how you're presenting your efforts.
When both you and your customer manage to weave any discussion back to the goals, you've got yourself a team effort.

Learning to communicate with customers is a way of showing them respect. You're not there to impress them with your brilliance or superiority. Your job is to help them achieve their goals. You're there to make your customers part of your SEO team. Part of that job is to help them understand their goals, and how you can help achieve those goals.
After all, they are the experts in their business - not matter how large or small the business.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey.

Sphere: Related Content

Flaming Underpants: the 1956 Olympic Hoax

I know it's not directly pertinent to SEO in Australia, but this is hilarious!



The Museum of Hoaxes story will save me a little typing.

Then someone whispered in the mayor’s ear, “That’s not the torch.” Suddenly the mayor realized what he was holding. Held proudly in his hand was not the majestic Olympic flame. Instead he was gripping a wooden chair leg topped by a plum pudding can inside of which a pair of kerosene-soaked underwear was burning with a greasy flame. The mayor looked around for the runner, but the man had already disappeared, melting away into the surrounding crowd.

There's already a web buzz rippling across the Net. You gotta wonder what kind of internet tsunami this stunt would cause today?

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey.

Sphere: Related Content

ROI: The 800 lbs Gorilla in the Corner pt 1

Image from WikipediaA lot of the stuff I do is difficult to present in terms of ROI: web development and programming, software training, SEO/SEM, and Community Building can be very esoteric in terms of raw dollars.

Old Days
It's been like this since my first days in the computer field.
My second job in IT was as a commission sales person for NEC. To the world back then, IBM meant Computers. NEC was unknown outside Japan. They entered the US market through Europe with a superb microcomputer system based on the new 286 processor. (I did warn you I'd been at this a long time, right?)
Not only was the system faster, but it had the best color monitor on the market. It could be networked - with a little careful programming- with the new Netware software, so it didn't need a license for token ring technology from IBM.

I didn't know much about programming or computers in those days. All I knew was I wanted to work with this cutting edge stuff. Fortunately, microcomputers leveled the playing field for folks like me. Colleges were training people on mainframes. Even people with Masters' degrees in Computer Science had rarely seen a micro.
My only real advantage was to be organized. I might not have had much more to say than what was in the brochure, but I made sure I got to every appointment on time to say it.
I was really excited to be working for one of the obvious industry leaders as it expanded into a vast new market.

This one manager was impressed with my naive enthusiasm. On the second visit to his distribution company, he smiled and told me: "If you can find me one piece of software that will run on that system, I'll replace every computer in the room." I looked across the room at 25 computers, and my pupils must have dilated.
Then he said, "I'll replace them all,...if you can find me one piece of software that will run on 286 systems." Then he handed me a copy of DataSources. DataSources was once the Bible of the computing industry. These two huge books were 4 inches thick and the size of a coffee table book. One was for software. One for hardware.
"Go ahead. You can take them with you. You find one piece of software, even if I can't use it, and I'll sign the requisition today," he said. "Then come talk to me next week."

I took those books home and poured over them. I even looked through the hardware book hoping to find something to trace down in the public library. There was nothing.
I had to go back in there the next week and admit defeat. He just laughed as he handed me some coffee.

The new DataSources came out in about 6 months. It was filled with software that ran on 286 systems, and software that was compatible for both 286 and 8080 systems. Both had options to use CP/M, PCDOS or MSDOS as the operating system.
Turns out, he did replace all his computers, networked them, and signed on to an annual service contract to contain his costs - all through me. I ended up doing a lot of the work myself. I followed the NEC tech around and helped him to learn about all the new technologies.
The owner and I had a lot of coffees together.

This was the days before the Internet and Windows. Windows was out, but version 2.x didn't work reliably. It was a year or so later when version 3.1 came out that Windows began to make a place for itself.
The Internet was a secret subject for tech people. We wished upon the stars for it. It was more an impossible dream than reality. And many people thought it would never happen. The Internet would mean too much information and freedom, the hacks canted. No government would allow that.

Faith?
Thing is, this guy didn't replace his computers because he could show a real return from the dollars spent. He didn't buy them because he needed the fabulous 10Mbyte harddrives, or the advanced CGA graphics.
There wasn't any way to calculate an ROI on so many unproven technologies. The technologies were so new no one knew how much it would cost to keep them running. Netware was promising to make micros work like mainframes. It sounded almost impossible.
It wasn't hard for IBM to show that converting paper records to searchable databases saved money and increased productivity. But that was for big business with hundreds of thousands of records. IBM had whole systems: printers, terminals, harddrives, and mainframes.
No one even knew how to connect printers to these new microcomputer networks. In most cases, a programmer had to write a driver for a Netware network. How do you figure that cost into the ROI?

IBM threatened, then released their own Personal Computers. But they didn't even connect to the mainframes. PC's worked like dumb terminals which cost much less. IBM only got into the microcomputer market to quash the upstarts.
We know now it didn't work. But when this guy bought that room full of micros and networked them, he could not have justified it to anyone.

So ... Why did he buy 25 computers, a network, and a long term service contract on unproven technology and put his whole career and business on the line?

• Part of it was the excitement of the microcomputer revolution.
• Part of it was a need to keep technologically ahead of his competitors.
• Part of it was to keep up his company's reputation.
• Part of it was NEC's international reputation.
• Part of it was all the times I came to him over coffee so many times to tell him exciting and good news about the developing industry.

He made the right decision. But he only saw the ROI in passing. I doubt he ever sat down to figure it all up. If I had had to justify the purchase in terms of his return on investment, he would never have made the purchase.
Many times, I've sat down with prospective customers and told this story.
I emphasize the brilliance of his foresight by quoting Napoleon "L'audace. L'audace. Toujours, l'audace." Then I mention the practicality of the long term service contract which guaranteed him support any time, and specified hourly programming fees - and how that limited his exposure to the uncertainties.

Options
Could he have made safer, more productive choices? Maybe. No one knew it at the time, but his network absorbed technology and upgrades for almost a decade. Netware upgraded to accommodate 386 systems and software, then 486 systems.
If he had networked 8080 or Z80 systems with Netware, it would have been much more risky.
Software is defined for workers in terms of the interface. The costs of retraining staff would have been much more dramatic to move from green text on black screens to 16 and then 256 color monitors.

Color screens turned out to cause less eyestrain, headaches and were proven to be more productive. People were more willing to put in long hours and could concentrate easier on choices distinguished by different colors.

NEC did not offer a long term contract for support on such an ad hoc (technologically) network. Programming and technical support would've had to be billed at the market rate. Netware was made to run on the 286 (or at least the 8086/80186).
Replacing 286-based systems turned out to be much less expensive because IBM opened up its architecture (in a last ditch attempt to bury micros, many thought).
But no one could have known all of that.

What does this story prove?
As the story unfolds, many advantages showed themselves:

• color screens for productivity (and employee moral);
• harddrives saved server time;
• projects and departments were separated for security and practicality;
• improving technology melded software and hardware to reduce upgrade costs;
• Microsoft broke free from IBM and Windows came into its own;
  
• and much more.

Today we have the advantage of those years of anticipation and determination. But still, many purchases come down to prioritizing the goals of the business. That's really how this forward-thinking manager made his decision.
Look back at the list of reasons I gave. Then glance over the whole article. Not many of those elements could be expressed in hard numbers going in. They had to be managed to prove themselves.
And there is an element of just plain luck.

He chose to make the purchase because of his own priorities. His priorities were not easily quantifiable. There is no question they are qualifiable though. And in time some of his qualifiable reasons proved themselves.

The story illustrates a reality of any technology purchase: hardware, software, training, websites, SEO/SEM, and community building, the decision is made on priorities, not necessarily hard numbers. Technology in business is too closely integrated with ergonomics to quantify everything. Employees and customers are a part of the equation.
If the technology is not a priority, it will not be purchased no matter what is quantified.

Does that mean not to put into numbers anything that can be quantified? No. At every opportunity, quantify. Managers need numbers to manage. It's an old adage of management.
But management at every level has to respect the elements of technology that are qualifiable, but resist being quantified.
We'll explore these topics further in the next few posts in terms of each of the services and products.



SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey.

Sphere: Related Content

Questions and Answers

One of my regular readers sent me a critique.

Your posts are very informative. You ask a lot of good questions, but don't seem to have the answers. - preferred to remain anonymous

Looking over my last few posts, there's something to the critique.
In my own defense, I've got to say I think asking the right questions is the best way to find the answers. That may sound like running to the high ground to some. That is how I think though. Despite training and experience as an analyst in technical work, I've learned my mind is geared right-brain. I'm an intuitive thinker. My Kiersey surveys confirm it.

Some of the questions I've asked were more to point out issues to be aware of, to see how they work out. For example, how Universal Search will affect SERPs and useability issues is open to conjecture at this point. We're just going to have to wait and see.
Many times, answers to questions would only be anecdotal. A case study might help clarify some issues, but realistically every website and business has different goals and requirements. The answers depend upon many issues like:

• The integration of the website in the business process;
• Is the company or website established itself on the Web?;
• The technical skills of the owner?;
  
• Is the website ready to be marketed?;
• What sort of marketing will be efficient within the advertising budget?;
• and many others both more general and more specific.

Case studies can be impressive. I'll probably include a couple at some point. But unless the case study involves very similar circumstances, they're only there for bragging rights.

Her critique is valid. It calls into question my problem-solving abilities; and my presentation of the company on this blog.
She wants to see definitive answers. That's a valid concern for prospective customers, and has come to be expected by consumers from those who purport to be gurus or experts.

Problem solving
Because I'm usually involved in technical problems where the customer doesn't know the terminology much less understand the concepts involved, I've use established methods to document my problem solving efforts.
For clarification of an issue, I'll use Is-Is Not lists. To illustrate the process, I'll use the 5 Why's system. Both methods are easy to understand and intuitive.

In Project Management, the 5 Why's method organizes and documents brainstorming sessions. In marketing, it allows my Customers to think like their Customers - Consumers.
Asked why Consumers should use their products or services, a Customer will go into some depth about the quality of their products and their qualifications to provide their services - but that is rarely why Consumers buy. Consumers buy because their products and services meet a Consumer need or want. Asking 5 Why's usually elicits much more marketable terms and scenarios.

The best part of using these methods is they present topics which can be questioned.
At best, the results build Customer confidence. The give and take of questions becomes a team building exercise. The Customer becomes actively involved in the planning and process. Synergy builds. After all, my Customer is the expert in their field. I'm listening to the best expertise available: my Customer.
Synergy doesn't always happen. But it is always worth a shot.

Conflicting Styles
Because of the wide range of technical expertise in my Customers, I've developed two conflicting styles to present my SEO/SEM efforts.
One, is to just present my conclusions and state the steps necessary to solve the problem. Essentially: Just do it.
Personally, I'm uncomfortable with this style, but it is the only thing that can be done when the Customer's attitude or circumstances demand it. This approach is always problematical.

Marketing a website is not an exact science. It's a process. And involves a little luck.
Luck in this case is defined as where Opportunity meets Preparation. All I can really do is make the site as ready for the Web as possible; which includes offsite marketing as well as page design and content.
For Customers who demand to know exactly when it will all happen, the process is frustrating. The best I can do is present the efforts of me and my team in steps, and emphasize the achievements as they happen.

My preferred approach is to involve the site owner, either directly or through the assigned liason person(s), in the process. I prefer a dialogue between myself and my Customers. This empowers my customers as they learn. It's not possible to discuss everything in depth. I tend to emphasize the steps that the customer can see, just as for those who want a 'Just do it' style.
I've gotten two critiques of this style:
1) All you're doing is teaching your Customers what they need to stop employing you. - A very Australian perspective.;
and 2) You talk (or explain) too much. I tend to write long emails explaining issues and tying many concepts together. If someone wants to know what I'm doing and why, I'll take the time to tell them. I prefer educated Customers.
My preferred style comes from California. It has proven problematical in Australia, especially with small business owners.
This blog is my way of getting my thoughts out. It probably spares my Customers a lot of eye strain.

Do I have all the answers? No. Anyone who pretends to have all the answers is like SEO companies that offer guarantees - best to be avoided.
I'm not going to pretend to be omniscient or clairvoyant. The Web changes constantly. The best anyone can do is try to keep up. That's what keeps the work fascinating and challenging.
Can I support my conclusions? Yes, usually in some depth. In most cases, I can even document my thinking. Some issues are easy: Every site needs SEO. Other issues are open to experiment and conjecture: Is it better to have wide registration or PPC? The answer depends on the company's market position, long-term and short-term goals.
I wonder if I've answered my critical friend.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

NY law may take away free web services

From the NY Times:

“Should these companies be able to sell or use what’s essentially private data without permission? The easy answer is absolutely not,” said the assemblyman who sponsored the bill, Richard L. Brodsky, a Democrat who has represented part of Westchester County since 1982.

As an online marketer in Australia, my concerns turn quickly to the tools of my trade, and how this legislation may affect the growth of Australia's Internet marketplace.

Site Membership
Nearly every ecommerce site offers some sort of membership option. That's really not what's at issue here.
eCommerce sites offer membership to keep in contact with their customers: to offer specials, personalize and socialize, and to build traffic to their websites. More than anything else, membership allows the company and consumer to build a business relationship.
For the vast majority of businesses on the Web, -and especially businesses that are only online-, it's only realistic. Except for established brands such as Proctor and Gamble, Johnson and Johnson, Google, and Yahoo, membership is an acknowledgment of an oft-forgotten fact of doing business on the Web: the Web is a direct marketing medium. There is an old business homily that it costs 6 times as much to find a new customer as it does to retain an old one. Staying in contact with your customers helps you build your own brand.
Most businesses on the Web don't sell or share their customers' information, but it's worth checking their Terms and Conditions to be sure.
It's an important distinction.
For the website owner, membership is a means to document their customer base. It adds to the value of the online business. The owners respect their customers' privacy because it is part of the business relationship.

Sharing or Selling Information
The legislation is aimed at those sites that sell, use or share consumer information without informing the consumer. It will require websites to offer consumers obvious ways to opt out of advertising based on their browsing history and Web actions. Users would also have to give explicit permission to companies like Google, Yahoo, and AOL to link the anonymous searching and surfing data from around the Web to information like their name, address or phone number. First blush, that sounds like a good idea. The question is how is the consumer better served?

There is a loss of privacy in responding to any advertising. Consumers are already aware of that fact. It's not news.
Google, Yahoo, and AOL offer services which allow advertisers to better target the interests of consumers. That's arguably a win-win situation for all concerned.

• Consumers get more relevant information when they search on a service or product.
• Advertisers spend fewer advertising dollars to find interested consumers. Less money spent on advertising can mean lower prices to the consumer.
• And the service provider (Google, Yahoo, AOL, etc.) makes money selling the targeting service.
  
• Compared to the costs of targeted conventional advertising, these services are inexpensive and efficient. The lower costs mean smaller companies can compete for the consumer dollar, which keeps larger companies' pricing lower.
  

Opt-out vs Opt-in

David Hallerman, a senior analyst at eMarketer points out:
"While transparency about marketer intent will lead some portion of consumers to opt-out, those who say 'yes' will be more valuable, since their willingness to trade Web site tracking in exchange for more relevant ads will clearly signal their preference."

The genie may already be out of the bottle. Data collection by online ad companies is already widespread. Consumers and advertisers have come to expect Web companies to produce ads based on copious consumer data, and all have come to expect the level of service and responsiveness tracking allows.
Most web companies oppose any legislation which appears regressive in this sense. Interestingly, Microsoft favors legislation about online privacy and advertising practices. Microsoft has lobbied federal lawmakers to establish regulations include all sorts of companies that serve ads around the Web, not just those that show ads based on users’ behavior.
It's sad to say, but this is Microsoft again taking a side against entrepreneurism and new business, and in support of monopoly practices. Microsoft has been under fire many times for intrusive marketing that abuses customer information.

Opt-in Lists
There are numerous Opt-in newsletters and email lists across the Web. In exchange for valuable information, games or contests, consumers are requested to provide contact information and requested to indicate their areas of interest. Some of these surveys are internal marketing research. More commonly the information is sold to email list vendors, who in turn offer the interest-based lists to businesses to market their products and services.
For businesses, these lists are invaluable but not cheap. At one time, email lists were the most efficient means of marketing on the Web - providing approximately a 14% click-thru rate (CTR). Arguably, SEO has supplanted email lists as the most efficient use of advertising dollars.
Since the purpose of the lists are transparent in the Terms of Use, this legislation doesn't seem to affect Opt-in lists.

Compromise
There is no question that business will intrude beyond the boundaries of the expectation of privacy, if allowed. Consumers have a right to privacy. The question that will remain moot is to what degree each of these principles will apply. Ideas and perceptions change quickly.
Billboards and neon signs were once seen as intrusions on privacy. The signs are intrusive, but they don't report back. CCTV cameras are all over the UK. Cameras do report back. But they add to the perception of safety and security. Most UK residents have become accustomed to CCTV in a relatively short time.
On a personal level, do I have the right to tell my neighbor not to install a CCTV security system if s/he can see into my yard? - or did my neighbor just increase my own security?
In a complex society, there are always compromises to be made.

Advertising proponents argue that no harm has been shown by behavioral targeting or third-party advertising. That idea is worth investigating further. The idea is hardly proven at this point. Advertisers speak to their own self interest when they say the rush to regulate the Internet is really unnecessary.
The Web has changed. It has become a medium for business in order to fund itself. Online advertising is the fuel that drives Internet business. If the fuel dries up, the engine stops.

Privacy and the Law
Legislators and the legal system are given the power to curtail human and civil rights as part of the social contract of government. That social contract presupposes that these laws will conform to the 'common weal' of the people. Laws which blatantly disregard the common weal, such as the Howard government's AWA laws, can result in a change of government and the law.
If services such as Google, Yahoo, and AOL are transparent about their use of search tracking in their Terms of Use, does the responsibility rest with the consumer? -or at what point do these actions call into play the role of government to protect its citizens?
Google alone represents about 80% of the searches from Australia. That speaks either to the quality of their service, or indicates a huge threat to Australian society. If that threat is real, then how real is the threat from social networking sites? -and, for that matter, government tracking through filtering?

Internationalism and Australia
Although this legislation is proposed in New York state, it will affect the way business is done on the Web throughout the world.
Australia has struggled to come to terms with its own Privacy Act and Copyright laws revisions. The recent revisions to Copyright Law forced Google to threaten publicly to remove all Australian sites from its indexes. Australia was compared to Communist China over filtering and the reporting requirements for ISPs. Over 150 exemptions to the revision quickly followed.
How these issues will shake out remains to be seen. Legal scholars have not come to terms with changing business models on the Web.
Under the Howard government, an Internet-phobic attitude affected the perceptions and use of the Web.
Australia represents a good study in how a developing legal system deals with the forces of an information economy. If the laws are based on archaic reasoning, or influenced too heavily by cashed-up special interests (as in the case of the Australian copyright revisions), the effects spread much wider than the national jurisdiction.

Social Networking sites
Perhaps the most influential marketing force in Australia today are the social networking sites. Facebook, MySpace, LinkedIn, and YouTube are in the news daily. These sites present prescient privacy issues since so much individual information is put there by users.
How can a law prevent advertisers from collecting data based on the use of their services if so much information is available on social networking sites? Will social networking be curtailed by this legislation? It could be. That would raise an immense furor that will not help the reasonable debate on privacy.
Kim Weatherall at LawFont:

Meanwhile, over at MySpace, it has emerged that over 29,000 registered sex offenders have profiles on the website, which is four times as many cited by the company only two months ago. (The total number of MySpace users numbers around 180 million.)
The idea of registered sex offenders interacting on MySpace is of course worrying, given that your online persona may be very different from your real one.
But also giving pause is the fact that MySpace was pressured to release this information in response to the demands of a group of attorneys general, as well as the fact that MySpace has already, without the involvement of government, used its own database on users to remove about 7,000 profiles of sex offenders. I do not mean to treat the issue of sex offenders lightly — but it does call into question the roles of industry, the government, and regulation in the world of social networking.(emphasis added)

The driving force of the legislation in New York is a straw man argument. The straw figure is constructed, as usual, of shallow reasoning and fear. There are legitimate concerns, but real legislative leadership and understanding is necessary before legislation is tabled. Good law is not driven by anecdotal evidence. It is based on reality.
These are not simple issues, and they will not be resolved quickly. But it is important to distinguish the legal and socially acceptable marketing practices from those in question - without presuming that because something is questioned it is wrong, or should be made illegal.

Addendum: Recent events speak to these issues. Soon to come.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Hackers and the 30%

In the dim dark days long past, web design was not a profession.
In the beginning, before the advent of public search engines, the Web population was made up of the top 30% or so of the best educated and best paid in the US. People joined the 'Internet Revolution' to see what these future great minds were thinking and saying.
In those days, a hacker was more of a Robin Hood than a Darth Vader. 'Hacking' was a sport, sorta. It meant breaking into someplace just because you could. Hackers didn't take things. They usually left something to say they'd been there. A dark rose on a chemistry professor's desk, for example.
The Net was more humorous than commercial.
One of the most popular downloads was a tutorial on picking locks - not on a site called Burglary.com -but on the MIT site.

As books emerged predicting the introduction of HTML 3.2 (the current version is 4.x), Web Designer became a profession. A dot-com was just another domain. (Not for long though.)
The debate raged for years about whether the Web should allow business sites.
A lot of people didn't think it should. But the push into the new medium was inexorable. After all, the Web was populated with the most cashed up consumers in the country!

Web pages were often long. Hyperlinks moved the reader from one part to the other instantly. Philosophers rambled on for hours -in text- about how hyperlinks were creating a new mindset. A 3-dimensional concept of information: a Revolution in expression. Text and images aligned themselves analogically to the thinking processes of the human mind.
Some web designers became architects of the Revolution. They designed information to be understood in quick reference and depth.

The key to this Revolution was how to structure the information.
Page titles reflected the context. Headings set the information into outline form. Each heading was also an anchor that could be addressed via hyperlink, so the reader could move seamlessly through.
Keywords and meta data emerged. They presented the home grown search engines with quick references to the content. No one was willing to commit precious mass storage to comparing the whole content of web pages.
The nascient science of information retrieval traded amongst the gnomes and dwarves of the Net.

New Web Designers were trained to this structure to organize their pages. They have to be educated to it.

Twenty years or more later, new Web Designers have forgotten. Like the stories of ancient religions and societies, the lessons have to be learned again. The story could read like a fantasy novel written during a war. Dark forces sweeping across the World, changing, destroying, and building new places and things - until they burnt themselves out in their glory.
"Google has changed the way the Web does business" is the buzzing headline. It may be more like brushing off old shoes though. The structure is again relevant. In fact, it establishes Relevancy for a web page.
The Web has changed, but gone full circle. It's more egalitarian, and commercial. Instead of the top 30%; there are less than 25% who choose not to have Internet access.
New leaders earn their fortunes by digging up the treasures of the Past. SEO is really just applying the principles established in the beginning to a new Web.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Computers are NOT refrigerators!

One of my part time vocations is fixing computers and networks. Either as a contractor or someone calls me. It's funny, but I've come to notice that people treat computers pretty much like a refrigerator.

• No one pays any attention to it if it runs right.
• They stuff things in, and only take things out when they have to.
• They almost always take out the same things.
  
• Things are only fixed when they start looking really grotty, and are obviously not working right.
• Repairs are done when things are too far gone to help.
  
• The puns about how both can propogate infections could go on and on...

Most of the time, it's really computer servicing. The desktop or laptop is loaded with spyware or low-level viruses. Too many people rely on Windows firewall, or blame it for their computer slowing down and shut it off completely.
They either don't have any virus protection, or it's hopelessly out of date. One lady's system popped up a message saying her AVG software trial was 176 days past due! -- She wanted me to install a new free spyware and virus suite her cousin pirated for her. (I didn't.)
It's rare that there is a hardware problem.

The statistics tell the story. But there are real day to day concerns.
Australians came to the Internet and computers late. They've only had a few years to learn. Present government programs are offering $3000 worth of free training - 7-1/2 days - to get users more aware of what their new computers can do. To many though, a decade of computer- and Internet-phobic messages from government and the media have taken their toll. A lot of the positives have gotten lost in the message muck.
It's far more fashionable to resent or even hate computers around here.
The cost of Internet access, and the poor quality, hasn't helped. $69.95 a month for 100mb over a 128mbps line is joke. (Keep watching, there are more and better coming!) What has been a cheap utility item for the rest of the western world has proven an expensive, terrifying luxury around Australia. -- As if every fridge came with a cholera coating...

To their credit, some are learning fast the hard way about the problems of being always connected via ADSL. Usually these are small business owners who've grudgingly come to rely on their computers.
A few are getting very skilled at managing their computers, too. The over-35 and over-50 Internet users are taking things very seriously -- almost too seriously. Some of those folks are gonna push cheap computer tech businesses out of business.

You can't help but imagine Australians' attitude of treating computers like refrigerators is very much like the rest of the world.

A couple of tech companies are offering remote servicing: scheduled maintenance over the Net to keep systems running well.
A good idea, really. Once a month a tech logs in, checks the hardware and software, runs a few updates, then logs out after starting a virus scan. If there are any problems, there's a local phone number to call.
If you're not going to learn how to use a tool, at least hire someone to make sure it's running right.

People keep toys in their fridges and computers too.


SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Best (or worst?) example

Sometimes you wonder why a company builds a website.
A home conveyancing company (which I will not name) provides one of the best examples of the need for SEO. Or is it worst?

The site is done entirely in Flash. No keywords. No description of the content. Not even an ALT tag on the Flash. Only the TITLE reflects the company name. There are no HEADER tags.
It's attractive and easy to navigate in Flash, and presents the company well. But no search engine will see any of that. Because the content cannot be seen by the search engines, the TITLE has no relevancy (as recorded in Whois...)
There are no links to the site. It has not been registered with any search engines or directories. In fact, even if you search on the company name on Google, it will not appear.
The content has not changed since the site was set up over three years ago.

The site is essentially invisible. The popular estimate is that about half the webpages on the Net have not been indexed. This site is one of this silent majority.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Polls: How longdoes it typically take you to make a webpage from scratch?

From About.com:

I love Jennifer Kyrnin. She knows how to keep her readers interested by motivating feedback.

It seems like a pretty straight-forward question at first glance: How long?
Interestingly, it's easy to see that the more experienced web designers said it took them longer to make a web page.

Inexperienced page designers will simply layout a page, insert a few graphics and set the text layout to suit. Concerns such as SEO - many inexperienced page designers avoid the head tag altogether - keywords, and competition can be forgotten.
(The worst is subcontracting to someone who has sold a web page/site design to a client from all Flash, but that's another post..)

Experienced page designers are aware that every page is in competition with other pages all over the Net with the same topics and similar content. A good designer will keep this fact in mind and research competing pages from keywords and search listings.
To ignore the basics of SEO when designing a web page is hardly fraud but it comes close. At best, it's unprofessional. Without SEF considerations, a web page is just a prototype or mock-up. If that's what the client is paying for, good. But an ethical designer will tell them they don't have a functional web page no matter what widgets or devices are included.

27% of the poll respondents indicated they could make a web page in 'an hour or so' or less.

46% indicated it took 'half a day' or 'a day or two' to design a web page from scratch. If the page is in XHTML using good software, that sounds about right.
Now, if there are other considerations, such as scope creep (Client or designer keeps adding new things and ideas.), or the page is intended to work with a CMS or embedded devices that are integral to the presentation, a page can take longer.
It's a good rule of thumb that you can add the number of scope creep plus the number of devices as a percentage to the increased cost of a web page. Any total over 10 means the cost doubles - which often means adding a new page or two.

Pricing alone quickly becomes a sticking point, especially when there is a wide disparity between the skill level of the designer and the client. Price and useability (as the client understands it) can quickly push the time required into the 'a week' and 'more than a week' categories from the poll.
A better professional position for the designer is to avoid adding to the scope creep, even if it's hard to manage the creative juices burning inside. Somewhere between the unhappy knot of understating "Give the client what they want.", and those creative juices is a happy compromise for all.

It's a paradox of human nature that the web pages that take the longest are probably those where the designer is given free reign, - no matter what the price!
Designing for oneself is probably the worst example. The designer cannot keep the scope creep under control.
Designing for someone who has already paid - even if it's a small price - with freedom of design is a close second. The showmanship of the designer comes into play. S/he cannot avoid the tendency to want to show what they can do. Time constraints be damned.
It becomes a no-sum game between the goal(s) of the page and the skills of the designer.
Next comes the situation where it is the first work done for a large, prospective long-term client. The designer has to remember that the work follows the bureaucratic model: Whatever you do becomes expected, and you have to build from there (- which may be impossible...)
These situations take the longest.

Then there is the undiscovered technology page, where the designer wants to use a new technology and the client has no idea what is happening. Oh well.

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Polls: Should you extend credit to clients?

From About.com:

The question isn't as simple as it sounds. There is no web designer/services programmer who has not been burnt by a client. Sometimes it seems like the clients we are most willing to do more for are the ones most likely not to pay. That's some sort of psychological twist built into the creative-technical syndrome (-Did I just invent a new topic for the DSM VI?).

But getting a contract from clients who are woefully unaware of the goals of their own site can be impossible.
In Australia, the level of client awareness is woefully behind the rest of the free world for many reasons. Australians have only had broadband access for a couple of years for anyone outside the central business districts (CBD). Even the best of promised access speeds coming in the next few years are only barely considered 'broadband' by the rest of the world.
Through no fault of their own, the vast majority of Australian businesses have no concept of the power of the Internet.

94.6% of registered businesses in Australia are small businesses. Following the ancient maxim/rule of internet marketing, 70% (or more in a developing market) of sales from a website will be within 20 miles of the physical address of the business. That's approximately 35 kilometers.
The rule applies to about 85-90% of the 3.8 million Australian business owners.
In plain English, these folks just don't see the reason for a website.
At best, the business owner sees that their clients expect some sort of website. Their vision for the website is more along the lines of a business card or brochure. Monetizing the site, or even making it SERP-friendly, is far beyond the mindset.

Extending credit to such clients is risky - with or without a contract.
The poll on About.com is not a good representative sample because of the small number of respondents; and possibly the make up of the respondents, but the message comes through loud and clear: Credit is very risky.

A useful compromise to put everyone's mind at ease is a staged payment system.
Once the goals of the site are outlined and sketched out as webpages, a baseline cost can be determined. This price has to leave some room for a little scope creep, but not too much.
Suggested features should be fixed price alternatives - defined as clearly as possible - and not more than 3-5 listed.
A base rate of some sort has to be agreed upon, either as per-hour, per-page, or some combination.

When the price is agreed upon, at 1/3 to 1/2 is paid up front. An alpha point is determined by the satisfaction of the contracted goals of the site. If there are a large number of pages/features in the site, another payment point should be based on the estimated number of days to complete pages or features.
Like most of us, web designers/programmers like to see pay packets fortnightly or monthly. That's a good rule of thumb for how to break up payment schedules.

Finally, the last payment should be substantial - 1/4 to 1/3 of the completion.

If a client can't agree to partial payments as the goals of the site are satisfied, it's time to find another client. The web designer has already put in hours of research and consultation at this point that s/he will never be paid for; and the 'client' has gained from the free education.

It's nearly impossible to get full payment up front from a contracted project, but we can all hope for somedays..

SEO/SEM in Australia is a special issue for so many reasons. Join me was we explore. It will be a fascinating and informative journey. Sphere: Related Content

Success,.. sorta

Just a raw plug for my first SEO clients:
Short Cut Computers belongs to Steve Trim, a friend who actually paid me to learn this stuff and put it to work for him.
And Steve Trim's other business, Barcode Solutions., which will be my second project.

I use the excerpt above as part of my signature on this experimental blog to help generate temporal links to Steve's company sites. It's an experiment to see how the rankings are affected.

Steve's main site, Shortcut Computers, had been designed to be easily modified by him and his staff using FrontPage(tm). It had been up for nearly a year when he became interested in what was happening there. -- Nothing.
The site registered about 35 visitors in a year; most of which were probably Steve himself. It was there for him to say he had a website.

After reading a few books on SEO/SEM, we redid the site.
First, it needed to be more dynamic and easier to use. Still experimenting with options, we mistakenly chose PostNuke for the CMS. PostNuke made some things easier, but overall is a programmers' CMS.
Then the overall appearance was reconfigured. The present homepage reflects this step.
It is at least dynamic, but too many of the pages are lost behind long URLs.
Small problems.

During this process, I began researching SEO/SEM.
First step: Wade through a few books.
Second step: Find the resources needed in Australia.
Third step: Apply those resources to accomplish the goals of the business.

I began "internet marketing" back when AltaVista and Lycos were the search engine paradigms. Google and Yahoo in those days didn't exist. The key to internet marketing was, and still is, LINKS!
Step two was an eye-opener. There simply weren't that many directories and search engines. Two industries, tourism and mining, were well represented. Business listings were made on government or telecom sites. The Yellow Pages in Australia had spawned three different access sites; all of whom charged for listings.

Step three was the real challenge though.
The small company's service area was a number of suburbs on the southeast side of Melbourne. Although this area comprised over 1 million residents, it sat on the bleeding edge of broadband availability. Most of his customers were condemned to dial up Internet access.
(Click the 'Melbourne' tab on the iBurst availability map. There are other similar maps - and more timely - but this one tracks very closely and illustrate the point. Then enter 'Dandenong' to see the availability in the company's service area.)

This company, like 90% of small business in Australia, didn't want to market nationally or even citywide.
Links from search engines were good for natural rankings -- "roamers" in SEM-speak -- but to increase business, we needed visitors -- "convertibles" SEM-speak -- who could take use the services. For that, we needed to target a region not commonly defined: PPC advertising.
For Melbournians, the "southeast suburbs" is easily understood. For Google-Aus and Yahoo7, it means nothing.

We established a blog for the company to demonstrate expertise in depth, and to keep up with changes in the business climate of the service area. Fortunately, the changes came fast and furious in the media. Rupert Murdoch announced on a visit that "Internet service in Australia is abysmal." Optus went public with plans to form G-9, excluding Telstra. Then the bubble-heads in Parliament passed archaic copyright law amendments.
Nothing drives Internet traffic like other media.

Avoiding any more of the details, we managed to get 70-90 visitors per day to the site within 3 months. Page ranks from Google (2), and Alexa(about 260,000) gained over 6 months or so. The site rose quickly to SERP positions 1-4 in most of the service area. The blog is cited regularly on other blogs. We even saw visits on the blog from Canberra.

While I was away in Hawaii, things were neglected. The number of visitors held pretty solid because of the natural search. PPC campaigns were abandoned though, and 'convertibles' waned.

Overall, a success. With the caveat that it can only improve with more attention
What was found and learned about SEO/SEM in Australia was to be applied to another of Steve's enterprises: Barcode Solutions. This has to be easier. Its market is national and international. (Hope springs eternal. It wasn't...) Sphere: Related Content

Latest figures just like the first...

Hitwise reiterates the search figures for Australia. These numbers seem to hardly change.
Yes, Google-Aus and Google dominate the search engine traffic with more than 84%. (Google-Aus: 68.45%, Google: 14.81%). If anything, Google has increased its dominance in the last year.

Yahoo7 (Yahoo-Aus and TV channel 7) are really pulling out all the stops to try to gain more interest in their offerings, but for the highly profitable SERP numbers (Yahoo-Aus: 3.03%); they've only managed to fall behind their pricey competitors at NineMSN (8.20%).
For anyone looking to market a website to Australia, Google is pretty much the whole ball game - Or is it?
The sophistication of Google's search algorithm is lost in the shallow Australian market (more on this later), but the power of being the icon of Internet search is overwhelming to the raw Australian user. Ever heard anyone say: "I Yahoo'd it."?

MSN has taken the perspective of becoming the high priced spread to maximize profits from its marginal position. Makes sense. This is really Microsoft, after all.
I don't hate Microsoft. They've made too many smart moves not to respect them. I just wish more people would learn about Linux, and make the whole software marketplace more reasonable.
But pricing an ad on MSN at $20,000 a month is ridiculous in Australia. It limits MSN to only big business in a country where 96.4% of registered businesses are small (under $2M gross with less than 5 employees, as defined by the Finance Minister.)

Lead by an Internet-phobic government, you have to wonder when the Australian public will suss this stuff out. The entrepreneurial search engine industry is already beginning to diminish. No one knows how to interpret the regressive copyright laws, and that has scared many out of the market.
Even some university projects have changed their focus from setting up a search engine to producing the software.

Just a raw plug for some SEO/SEM clients:
Short Cut Computers belongs to Steve Trim, a friend who actually paid me to learn this stuff and put it to work for him.
And Steve Trim's other business, Barcode Solutions., which will be my second project. Sphere: Related Content

The debate continues about relevant links

A short lament.
It used to be so easy, even if it didn't seem like it at the time. If your business couldn't afford the big budget banner ads on huge portals, to generate links you signed up for an link exchange (which was usually a portal of sorts), webring, and got your site registered on as many directories and search engines as the freebie registration sites could muster. Then started exchanging links.
You did a little research to find complementary services, and sent those sites a letter asking for a link on their site if you'd put one on yours. This was often the fun part.
Because one of the common rules was that 70% of the purchases were from companies and sites that were physically within 70 miles of your company, it became a sort of social program. You had a reason to meet all sorts of people near you!
You exchanged links with them, and made new friends.

While that rule still applies, more and more buyers are willing to purchase from anywhere off the Net. Some significant percentage of buyers only purchase locally still.
You worked this guerrilla style until you made enough money to buy a big banner ad. And usually by then it wasn't traffic and links you were after, it was "transactional visitors", or .. buyers.
Anyway, that's enough of the lament.
Things still work that way. Sorta.

Developments
In the great hunt for links, an changed link with complementary business sites are invaluable but webrings and link exchanges have fallen into disfavor. There is a great debate going on that could cause a lot of change to the Web economy. Not just for webrings and link exchanges, but all affiliate programs.
Affiliate programs traditionally work one of two ways:

• The affiliate network places your ad on either targeted or non-specific sites that are also members of the network that go through their server then are redirected to your site;
• or you set up your own affiliate program, called a "network specific linking network".

Click- throughs are counted, and commissions paid. With an affiliate network running the show, you don't get any link count advantage for your page rank. Their server gets linked from thousands or even tens of thousands of sites.
If you run your own affiliate network though, you end up with many links to your site - and have to pay your own commissions. It's just harder because you have to administer your own program.

Newer Affiliate Networks
Newer affiliate networks have software, called an "affiliate management" application, that you install on your server to direct the click-through to your site. The program is often sold as much on this capability as on the number of links the network can provide. But if the company doesn't emphasize how their network works, ask. And ask your SEO people to watch for these networks. They can usually tell just by checking the links to the affiliate servers and a couple of their clients.

Google in its infinite wisdom has become aware of repititious wording in links. Google watches how quickly links to a site accumulate in order to avoid search engine spam. Since you submit an ad to a link exchange, often for a fee, the same ad ends up repeated all over the Net. If too many links appear in a short time, Google may penalize or even ban your site.
Google has even gone so far as to make a patent filing.

Google now watches to see if too many links appear with identical anchor text, then checks to see if the links disappear quickly. Affiliate networks are automated inserted text and code which expose your link with others in a round table fashion. If you were to join an affiliate network, the number of links to your site would increase dramatically. But the links will appear, then disappear, from a site within a few minutes.
Since Google is doing this sort of thing, you can expect other search engines to adopt the same practice soon.

Complementary business sites
Sending out requests for links is one of the fundamental functions of marketing on the Net. Will this sort of activity trigger Google's anti-spamming defenses? Search engine marketers will have to be careful of the anchor text.

Another consideration is how stringently Google will enforce its rules against linking to banned sites. If another site in the affiliate network has been identified as using spamming tactics, you don't want a link to or from that site. But how will you - as the owner of a site - or your marketing agenty know?
There is a list of banned sites, of course. It's huge. But that is part of the reason you would hire an agent: to make the right decisions for you.

Interesting bit
This was an interesting thing to find. Recently, when one of my clients was setting up her new site and blog, she accidentally entered her site name into the search window. She entered "www.potsandpans.com". (not her site)
What came back was a surprise. There were 14 links to her site! - But her site wasn't finished and had not been submitted to any directories or search engines. In fact, the link to her domain only showed a non-functional page.
Checking later, there were only 4, then 5 links to her site in the same search.
All of the sites appeared to be different, but they contained the same segment of text from her blog, which included anchor text: "..only quality pots and pans are what we want .." (This is only an example. If it actually is a live link, it's an accident.)
It turned out that someone had set up a number of domains about kitchenware, kitchens, and pots, and pointed them to blogs. The made up pages which only contained a Google Adsense ad, and a little nonsense text.

Every link that showed had been modified as if it were generated by PHP. For example, instead of "http://www.kittykitchens.com", the linked page was "http://www.kittykitchens.com/?goop=nonsense". That last bit might be used to track a session.
If you've ever wondered what happens when a page is generated by a content management program, that's it. The server makes an identical page on the server. The page is called "http://www.kittykitchens.com/?goop=nonsense", but it's only there for a short while.
That's how she found 14 links, and later there were only 4, then 5.
There were literally hundreds of these blogs, with about 70 pages on each. The software just looped through the sites - There were at least 85 of them at my count. - and tried to generate a fake page for every page. (at least 85 X 70 = 5950!)
This was automated blog spamming in a big way!
No wonder Google has become concerned.

Link Quality, not Quantity
Not many people think about it, but many ads on a webpage dilute the relevancy of the content. In the example above, because the webpages contained only random snippets other than the Google ads, there was no relevant content other than the snippet injected into the page to generate the link!
The old days system couldn't help but produce relevant links since there weren't so many ways to produce irrelevant links.

Webrings are usually targeted within an industry or interest. But you don't hear much about webrings any more.
Affiliate networks are still a good source of links, there's no reason to bail out of them just yet. Like all things in business, you just have to know what you're dealing with and steer clear of the dangerous stuff.

Industry effects
Google will find some resistance in being too stringent about these new rules since Ad Words and AdSense are simply a new way of working affiliate networks in the final analysis. The same can be argued for all PPC (pay per click) services.

Google may find itself having to explain why it is trying to run the only affiliate network on the Net.

If the stuff in this blog makes sense to you, visit my website at AEmeritus Relevant Training because that's where it's all gonna be put in motion.
Just a raw plug for my first SEO clients:
Short Cut Computers belongs to Steve Trim, a friend who actually paid me to learn this stuff and put it to work for him.
And Steve Trim's other business, Barcode Solutions., which will be my second project. Sphere: Related Content

Starting Out

For the time being, this is gonna be a pretty mundane blog. Really, it's a place for me to store the research I'm doing on SEO and SEM in Australia. In time, it may even become an authoritative enterprise for SEO and SEM in Australia, who knows?

Australia is a special problem for search engine optimization, but then Australia is a special problem for everything.

If the stuff in this blog makes sense to you, visit my website at AEmeritus Relevant Training because that's where it's all gonna be put in motion.
Just a raw plug for my first SEO clients:
Short Cut Computers belongs to Steve Trim, a friend who actually paid me to learn this stuff and put it to work for him.
And Steve Trim's other business, Barcode Solutions., which will be my second project. Sphere: Related Content